Last Updated: May 19, 2025

Welcome to Classical Gems! We are dedicated to safeguarding your privacy and ensuring a secure and enriching experience as you explore the world of Indian classical dance, music, and art with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, enroll in our courses (online or offline), book our services, or interact with us in any manner.

By accessing or using the Classical Gems website, services, or by providing your information, you agree to the terms of this Privacy Policy.

Table of Contents:

Privacy Policy for Classical Gems

1. Information We Collect

2. How We Collect Your Information

3. How We Use Your Information

4. Who We Share Your Information With

5. Cookies and Data Collection Tools

6. Child Privacy

7. Data Security

8. Third-Party Links and Services

9. Intellectual Property Rights

10. Usernames and Passwords (Student Portal)

11. Modifications to this Privacy Policy

12. Liability Disclaimer and Indemnity

13. Termination

14. Force Majeure

15. Severability

16. Grievance Officer

17. Contact Information

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identification Information:
  • For “Book Free Trial” / Enquiries: First name, last name, phone number, emergency phone number, email address, location (city/country), and any other information you voluntarily provide.
  • For Admission & Student Portal: In addition to the above, we may collect your full address, Aadhar card number or other government-issued ID proof number, date of birth (especially for age-specific batches), photograph, and parent/guardian details if the student is a minor.
  • For WhatsApp Chat: If you contact us via the WhatsApp API, we will collect your phone number and the content of your chat.
• Payment Information: When you make a payment for courses or services, we collect necessary data to process your payment, which may include transaction details. You may be required to provide payment receipts to our administration.
• Course and Usage Data (Student Portal & Online Classes):
  • Details of courses enrolled in.
  • Progress and performance in courses, including video sessions started and completed, assignments submitted, and feedback received.
  • Log data from online classes, which may include attendance, duration of participation, and interactions during the session.
• Communication Data: When you contact us for support, queries, or to report an issue, we collect and store your contact information (name, email, phone number), user ID (if applicable), and the content of your communications.
• Technical Data (Automated Collection):
  • System Data: IP address, device type (e.g., mobile, desktop), operating system type and version, browser type and language, domain and other system data.
  • Usage Data: Statistics about your interactions with our website and services, including pages visited, features used, time spent on pages, search queries, click data, referring URLs, and dates and times of access.
• User-Generated Content: Any information, opinions, comments, images, videos, or other content you post or share in any interactive areas of our website or student portal.

2.   How We Collect Your Information

We collect information in the following ways:

• Directly from You:
  • When you fill out forms on our website (e.g., “Book Free Trial,” admission forms, contact forms).
  • When you create an account on our student portal.
  • When you communicate with us via email, phone, WhatsApp, or in person.
  • When you make payments for our services.
  • When you participate in our online or offline classes, workshops, or events.
• Automated Means:
  • Cookies and Tracking Technologies: We use cookies, web beacons, server log files, and similar technologies to collect System Data and Usage Data when you access our website and online services. (See Section 5: Cookies and Data Collection Tools).
  • Online Class Platforms: If you participate in online classes through third-party platforms (e.g., Zoom, Google Meet), these platforms may collect data as per their own privacy policies. We will only access the data necessary to conduct and monitor the class.
• From Third Parties:
  • We may receive information from third-party payment processors when you make a payment.
  • If you interact with our social media pages, we may receive information from the social media platform.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and Managing Services:
  • To register you for free trials, courses, workshops, and events.
  • To create and manage your student account and provide access to our student portal and online classes.
  • To deliver course content, track your progress, and provide feedback.
  • To process payments and manage financial records.
  • To communicate with you about your classes, schedule changes, and other service-related updates.
• Personalization and Improvement:
  • To understand your needs and preferences to personalize your learning experience.
  • To improve our website, courses, content, and services based on usage patterns and feedback.
  • To develop new courses, services, and features.
• Communication and Support:
  • To respond to your inquiries, requests and provide customer support.
  • To send you newsletters, promotional materials, and information about new offerings or events (you can opt-out of marketing communications).
• Marketing and Promotions:
  • To inform you about offers, promotions, and events that may be of interest to you.
  • To run advertising campaigns (with your consent where required).
• Security and Compliance:
  • To maintain the security and integrity of our website, services, and user data.
  • To detect and prevent fraud, abuse, or unauthorized access.
  • To comply with applicable Indian laws, regulations, legal processes, or governmental requests.
  • To enforce our Terms and Conditions and other policies.
• Analytics and Research:
  • To perform data analysis, research, and statistical analysis to understand trends and improve our offerings.

4. Who We Share Your Information With

We do not sell your personal information. We may share your information with the following parties under limited circumstances:

• Instructors and Staff: We share necessary information (e.g., your name, enrolled courses, progress) with our instructors and administrative staff to facilitate your learning and provide support.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as:
  • Payment processors for handling financial transactions.
  • Cloud hosting and storage providers.
  • Email service providers for communication.
  • Analytics providers to help us understand website usage.
  • Online class platform providers.
  • Marketing and advertising partners (with your consent where required). These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Partners: We may share information with trusted business partners for joint promotions or services, but only with your explicit consent.
• Legal Authorities and for Safety: We may disclose your information if required by law, regulation, legal process (such as a court order or subpoena), or governmental request. We may also disclose information if we believe it is necessary to:
  • Protect the rights, property, or safety of Classical Gems, our students, our staff, or the public.
  • Prevent or investigate possible wrongdoing in connection with our services.
  • Enforce our legal agreements.

5. Cookies and Data Collection Tools

Our website uses cookies and similar data collection tools (e.g., web beacons, pixels, tags, scripts, server log files) to enhance your browsing experience, analyze website traffic, and provide personalized content and advertisements.

• Types of Cookies We Use:
  • Required/Essential Cookies: These are necessary for the website to function properly, such as enabling you to log in, access secure areas (like the student portal), and navigate the site. These cookies do not require your consent.
  • Performance/Analytical Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you receive error messages. This helps us improve how our website works.
  • Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
  • Marketing/Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They may be placed by us or by third-party advertising networks with our permission.
• Your Choices Regarding Cookies:
  • Most web browsers allow some control of most cookies through the browser settings. You can typically set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can also usually set your browser to refuse cookies altogether.
  • Please note that if you choose to block or delete cookies, some parts of our website or services may not function properly.
  • By accepting required Cookies, you may also accept third-party Cookies used via third-party provided services integrated into our website (e.g., embedded videos, social media plugins).
• Why We Use Data Collection Tools: We use these tools to operate and secure the site, facilitate logins and enrollment, protect against fraudulent activity, detect and prevent unauthorized use of your account, and analyze user interaction to improve our services.

6. Child Privacy

Classical Gems offers classes and programs for children. We are committed to protecting the privacy of children in accordance with Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

• Collection of Children’s Information: We collect personal information from children only with the verifiable consent of a parent or legal guardian. The information collected may include the child’s name, age/date of birth, parent/guardian contact details (name, email, phone number), and information related to their participation in our classes (e.g., course enrollment, progress). We will specify what information is being collected for the child at the point of collection.
• Use of Children’s Information: The information collected from children is used to:
  • Enroll them in appropriate classes and programs.
  • Communicate with parents/guardians about the child’s progress, class schedules, and other relevant information.
  • Ensure a safe and supportive learning environment.
  • Track educational progress.
• Parental/Guardian Rights: Parents or legal guardians have the right to:
  • Review the personal information we have collected from their child.
  • Request that we delete the personal information collected from their child.
  • Refuse to permit further collection or use of their child’s personal information.
  • To exercise these rights, please contact our Grievance Officer (details in Section 19). We will require verification of identity before processing such requests.
• Disclosure of Children’s Information: We will not disclose a child’s personal information to third parties except as described in Section 4 (Who We Share Your Information With), and always with a focus on the child’s safety and well-being, and in compliance with applicable laws.
• Age Verification: We may take steps to verify the age of users and obtain parental/guardian consent where required.
• Online Safety: We encourage parents and guardians to supervise their children’s online activities and to teach them about safe internet practices.

7. Data Security

Classical Gems takes reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures are based on the type and sensitivity of the data being stored.

• We use secure servers and encryption technologies (such as SSL) for transmitting sensitive information.
• Access to personal information is restricted to authorized personnel who need it to perform their job duties.
• We regularly review our security practices to consider appropriate new technology and methods.

However, please be aware that no security system is impenetrable, and we cannot guarantee 100% security of your data. Your password for the student portal is a crucial part of our security system, and it is your responsibility to protect it. Do not share your password with anyone. If you believe your password or account has been compromised, please change it immediately and contact us.

8. Third-Party Links and Services

Our website and services may contain links to other websites, applications, or services that are not operated or controlled by Classical Gems (“Linked Sites”), such as social media platforms, payment gateways, or online class platforms. This Privacy Policy does not apply to such Linked Sites.

We are not responsible for the privacy practices or content of these Linked Sites. We encourage you to review the privacy policies of any Linked Sites you visit before providing any personal information to them. The inclusion of any link does not imply endorsement by Classical Gems of the Linked Site or any association with its operators.

Any dealings you have with third parties (including advertisers or service providers found on or through our website) are solely between you and the third party. Classical Gems shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third parties on our website.

9. Intellectual Property Rights

Classical Gems shall own all rights, title, and interests, including all related intellectual property rights, in and to its website, student portal, course materials, content (including text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software), and services (“Content”). This Content is protected by copyright, trademark, and other applicable laws.

• Grant of Limited License: Subject to your compliance with our Terms and Conditions and this Privacy Policy, Classical Gems grants you a personal, limited, non-exclusive, non-transferable, and revocable license to access and use the Content for your private, personal, and non-commercial educational purposes through your device.
• Restrictions: You shall not:
  • Copy, republish, reproduce, duplicate, sell, rent, sub-license, or redistribute any Content from Classical Gems.
  • Modify, create derivative works from, or publicly display any Content without prior written permission from Classical Gems.
  • Use our Content for any commercial purpose.
• All intellectual property rights arising from any suggestions, enhancement requests, recommendations, or other feedback provided by any user in the course of using our services shall be owned by Classical Gems.

10. Usernames and Passwords (Student Portal)

To access certain services, such as our student portal and online classes, you will be required to register for an account and create a username and password.

• You must create only one account and ensure that all information provided by you is true, accurate, current, and complete.
• You are responsible for maintaining the confidentiality of your password and user name.
• You agree not to transfer or share your password or user name, or lend or otherwise transfer your use of or access to the student portal to any third party.
• You agree to notify us immediately of any unauthorized use of your password or user name or any other breach of security related to your account.
• You are fully responsible for all activities that occur under your account, except to the extent that any unauthorized use is not caused by any breach of your obligations.
• Classical Gems is not responsible for any losses arising out of the unauthorized use of your user account.

11. Modifications to this Privacy Policy

Classical Gems reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. If we make any material changes, we will notify you by posting a prominent notice on our website.

Modifications will become effective on the day they are posted on our website, and the “Last Updated” date at the top of this policy will be revised. Your continued use of our website or services after any such changes constitutes your acceptance of the new Privacy Policy.

12. Liability Disclaimer and Indemnity

• Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLASSICAL GEMS AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, INSTRUCTORS, AND PARTNERS (COLLECTIVELY, “CLASSICAL GEMS PARTIES”) PROVIDE THE WEBSITE, CONTENT, AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. CLASSICAL GEMS PARTIES DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CLASSICAL GEMS PARTIES DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. YOU AGREE THAT YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK. IN NO EVENT SHALL ANY OF THE CLASSICAL GEMS PARTIES BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, CONTENT, OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• Accuracy of Information: While Classical Gems takes care to ensure the information provided on the website is accurate, we do not guarantee its completeness, reliability, or currency. We accept no liability arising from or connected to the accuracy of anything contained on the website or any linked site.
• Indemnity: You agree to indemnify, defend, and hold harmless the Classical Gems Parties from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from (a) your use of the website, Content, or services; (b) your violation of this Privacy Policy or any applicable Terms and Conditions; (c) your violation of any rights of another, including intellectual property rights; or (d) any content you submit, post, or transmit through our services.

13. Termination

Classical Gems reserves the right, in its sole discretion, to terminate or suspend your access to all or part of the website, student portal, or services, with or without notice, for any reason, including, without limitation, breach of this Privacy Policy or our Terms and Conditions, or any non-compliance with applicable laws, rules, or regulations prevalent in India.

Upon termination or suspension, your right to use or access the website/services will immediately cease. We may also remove any non-compliant information without reference to you.

14. Force Majeure

Classical Gems shall not be liable for any failure or delay in performance of its obligations under this Privacy Policy if such failure or delay is due to an event beyond its reasonable control, including but not limited to acts of God, war, disease, pandemic, revolution, riot, civil commotion, strike, lockout, flood, fire, failure of any public utility, man-made disaster, infrastructure failure, or any other cause whatsoever beyond the control of Classical Gems.

15. Severability

If any provision or part of a provision of this Privacy Policy is found to be unlawful, void, or unenforceable, that provision or part-provision shall be deemed severable from this Privacy Policy and shall not affect the validity and enforceability of any remaining provisions.

16. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any questions, concerns, complaints, or grievances regarding this Privacy Policy or the processing of your personal information, please contact our Grievance Officer:

Name of Grievance Officer: _____________

Email: _______________

Address:

Phone:

The Grievance Officer shall acknowledge the complaint promptly and redress the grievances within one month from the date of receipt of the grievance.

17.               Contact Information

If you have any general questions or comments about this Privacy Policy or our privacy practices, please contact us at: classicalgems.info@gmail.com